AiDEMONEY’s platform uses robust security processes to keep our customers safe and our community 100% fraud-free. If you’re a first-time user, your account may be placed on a brief hold while we verify all the information you’ve provided about both yourself and your recipient. Once the process is complete, the hold will be lifted and your transfer will be initiated.
If you’re not a first-time user and your transfer has been placed on hold, this means that we’ve identified a concern during our compliance and regtech reviews. Sometimes, this could be due to a mismatch between the name of the sender and bank account holder. Other reasons for a “hold” include initiating a transfer with an IP address not located in a state supported by our platform; a failed balance check for the amount you’re sending; potential fraud; and other security red flags that require further review.
Have a question about a transfer marked “on hold?” We’re here to help. Please contact us for more information.