Frequently Asked Questions

AiDEMONEY is passionate about providing a safe, transparent money transfer service for the African diaspora and their loved ones back home. Review the frequently asked questions below for more information about our money remittance app. Still need help? Contact our team via chat, phone or email.

AiDEMONEY currently offers payments from the United States to Cameroon, Ethiopia, Ghana, Kenya and Nigeria. We’ll be enabling payments to more African corridors as our community grows. Want to transfer money to an African country not currently supported by our platform? Contact us.

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AiDEMONEY is focused solely on money remittance from the U.S. to Africa. With our app, residents of the following U.S. states can initiate a money transfer.

  • Alabama
  • Alaska
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • District of Columbia
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • Montana
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Oregon
  • Pennsylvania
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington

Download the app on the App Store or Google Play, or visit send.aidemoney.com. Then, send money securely to your loved one’s Wari or MTN mobile money account.

Download the app on the App Store or Google Play, or visit send.aidemoney.com. Then, send money securely to your loved ones in Ethiopia via HelloCash. Please note that your recipient must be registered for HelloCash at Cooperative Bank of Oromia (CBO) to receive money through the AiDEMONEY app. If your recipient is not registered with HelloCash, your money transfer could be delayed.

Download the app on the App Store or Google Play, or visit send.aidemoney.com. Using our app, you can send money to loved ones in Ghana with the following convenient payout options:

Direct deposit 

Send money instantly and securely to accounts at Ghana’s most trusted banks:

 

  • Access Bank
  • Adom Savings and Loans
  • Agricultural Development Bank
  • ARB Apex Bank Limited
  • Bank of Africa
  • Bank of Baroda (GH) LTD
  • Bank of Ghana
  • ABSA Ghana
  • BSIC
  • Cal Bank
  • Ecobank
  • Energy Bank
  • FBN Bank
  • Fidelity Bank
  • First Allied Savings and Loans
  • First Atlantic Bank
  • First National Bank
  • GCB Bank
  • GHL Bank Limited 
  • GN Bank
  • Heritage Bank
  • HFC Bank
  • National Investment Bank
  • Opportunity International
  • Premium Bank
  • Prudential Bank
  • Royal Bank
  • Stanbic Bank
  • Standard Chartered Bank
  • Unibank
  • United Bank for Africa
  • Universal Merchant Bank
  • Zenith Bank
  • Guaranteed Trust (GT) Bank
  • Consolidated Bank Ghana Limited
  • Republic Bank (Ghana) Limited
  • Societe General (Ghana) Limited

Mobile money networks

Send money instantly and securely to Airtel Tigo, MTN or Vodafone. 

Visit send.aidemoney.com, or download the app on the App Store or Google Play, Then, send money safely to recipients in Kenya via direct deposit or our supported mobile money networks. 

Direct deposit 

Send money instantly and securely to accounts at Kenya most trusted banks:

  • Absa Bank
  • African Banking Corp. Bank Ltd
  • Bank of Africa Kenya Limited
  • CFC Stanbic Bank of Kenya Limited
  • Consolidated Bank of Kenya
  • CRBD
  • Credit Bank Limited
  • Ecobank Limited
  • Equity Bank Limited
  • Family Bank Kenya Limited
  • Guaranty Trust Bank (Kenya) Limited
  • Gulf Africa Bank
  • Gulf African Bank Limited
  • Housing Finance Bank
  • I&M Bank Limited
  • IM Prepaid Card Account
  • Imperial Bank Limited
  • Jamii Bora Bank
  • K-Rep Bank Limited
  • Kenya Commercial Bank Limited
  • Kenya Diaspora Sacco
  • National Bank of Kenya Limited
  • NCBA
  • NIC Bank Limited
  • NMB
  • Prime Bank Limited
  • SBM Bank Kenya Limited
  • Spire Bank Limited
  • Standard Chartered Bank Kenya Limited
  • Trans-National Bank Limited 
  • UBA Bank Ltd.

Mobile money networks

Send money securely to your recipient’s MPesa account. 

Download the app on the App Store or Google Play, or visit send.aidemoney.com. Then, send money to loved ones in Nigeria with the following convenient payout options:

Direct deposit

Deposit funds directly to your recipient’s account. AiDEMONEY’s network includes Nigeria’s most trusted banks:

  • Zenith Bank
  • Fidelity Bank
  • First City Monument Bank
  • Providus Bank
  • United Bank of Africa

Cash pickup

Send money for cash pickup at First City Monument Bank locations across Nigeria.

At AiDEMONEY, we understand how important it is for your money transfer to arrive quickly. However, recent policy changes have caused delays in money remittances to Nigeria. If you have a question about the status of your transfer, please email our team at support@AiDEMONEY.com. We’re here to help.

Users can send money to their loved ones using either ACH or a debit card. When sending money via ACH, please make sure the bank account and sender names match. Our system supports debit card payments from the following card networks: Visa, Mastercard, Discover, American Express, STAR, Accel, Pulse, Culiance, Maestro and NYCE.

Your loved ones can receive a direct deposit to their bank account or mobile money network account. If you’re sending money to Nigeria, the recipient also has the option of cash pickup at First City Monument Bank.

For direct deposit, the sender will need to provide the following information about the recipient:

  • Recipient’s full name
  • Name of recipient’s bank
  • Name of the branch in which the account is located
  • Recipient’s account number 
  • Recipient’s home address

For cash pickup, you can either pre-select the payout location or allow the recipient to do so. When your recipient visits the cash payout location, he or she will need to present the following information:

  • Transaction reference PIN (emailed to the person who initiated the transfer)
  • A valid ID
  • If you’re picking up cash in Nigeria and are asked for information about the money transfer provider, please provide the name of our partner, Cashpot Limited (Afripay)

For added security, every customer is assigned a transaction limit when using the AiDEMONEY app. New customers are placed in Level 1. To request an increased limit, visit your user dashboard’s “Transaction Limit” page and provide the additional verification information required.

  • Level 1
    • Up to $500 per transaction
    • Up to $500 per day
    • Up to $1,000 per 15 days
    • Up to $1,000 per 30 days
    • Up to $3,000 per 6 months
  • Level 2
    • Up to $1,000 per transaction
    • Up to $2,999 per day
    • Up to $2,999 per 15 days
    • Up to $5,000 per 30 days
    • Up to $9,999 per 6 months
  • Level 3
    • Up to $2,000 per transaction
    • Up to $3,000 per day
    • Up to $6,000 per 15 days
    • Up to $10,000 per 30 days
    • Up to $30,000 per 6 months

AiDEMONEY processes all debit card transactions by the end of the business day in which they were forwarded for processing. For ACH transactions, please refer to the cutoff times below. 

At AiDEMONEY, we understand how important it is for your money transfer to arrive quickly. However, recent policy changes have caused delays in money remittances to Nigeria. If you have a question about the status of your transfer, please email our team at support@AiDEMONEY.com. We’re here to help.

AiDEMONEY’s platform uses robust security processes to keep our customers safe and our community 100% fraud-free. If you’re a first-time user, your account may be placed on a brief hold while we verify all the information you’ve provided about both yourself and your recipient. Once the process is complete, the hold will be lifted and your transfer will be initiated. 

If you’re not a first-time user and your transfer has been placed on hold, this means that we’ve identified a concern during our compliance and regtech reviews. Sometimes, this could be due to a mismatch between the name of the sender and bank account holder. Other reasons for a “hold” include initiating a transfer with an IP address not located in a state supported by our platform; a failed balance check for the amount you’re sending; potential fraud; and other security red flags that require further review.

Have a question about a transfer marked “on hold?” We’re here to help. Please contact us for more information.